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Text was illegible.
Links to policy changes became useless.

  In early 2015, Google made the decision to phase out an older piece of technology that a lot of people still used in their Chrome browser.       Shortly after that announcement, Mozilla stated they would soon do the same for their ever-popular Firefox browser. Microsoft went even further - to never offer this technology in the latest incarnation of their browsing efforts - Microsoft Edge.

  So what is this technology, and why did all these industry heavy-hitters decide to remove it? More importantly, what does this have to do with printing?

  This one is a lot more easy to understand than you might think. They decided to remove the old technology (called the NPAPI framework) that allows certain ‘enhancements’ to run on your web browsing experience because it slowed your browsing down - and made it significantly less secure.

  Now onto printing. One of the manufacturers making use of this NPAPI technology to enhance your browsing was Adobe. That’s right - another industry behemoth. What Adobe used to do was include a built-in Adobe Reader for your web browser (Chrome, Firefox, Internet Explorer) so that if you clicked on an Adobe file (like the ubiquitous PDF) on a website, it would open the file immediately, right within your browser window.

Convenient, right? Well, yes and no.       As it turns out, convenience and security often don’t go hand-in-hand, and it was a somewhat poor idea to implement it the way they did  - with NPAPI.

Mozilla, Google, and Microsoft quickly realized many people would be left unable to easily open these Adobe files - so they individually cobbled-together their own ‘Adobe Reader plugin knockoffs’ to include with their respective browsers.


  While these work admirably well most of the time, they seem to lack the consistency that the Adobe version did - Especially when it came to printing.  If printing PDF’s is important to you (as many nurses, doctors, and schedulers have found it to be) this can be a HUGE problem. After recent updates to Firefox and Chrome, two of our clients in the medical industry had enormous issues printing PDF’s. Sizing was wrong. Important data - cut off at the bottom of the page. Text was illegible.


Links to policy changes became useless.



That not so simple part would be applying that fix for every user, of every browser, on every computer in your company.

The Fix
We swooped in and found a fix to get them back up and running, STAT. Effectively, the fix is to change a few settings in your preferred browser to choose an updated version of Adobe automatically before printing. And it works great! That’s the simple part.

If this is an issue with your computer, here’s a link to a how-to for Chrome and Firefox: (case sensitive)

That not so simple part would be applying that fix for every user, of every browser, on every computer in your company. But in our scenario, we found a way to push out the necessary changes to all of them, at the same time.  

If you’re running into this on multiple machines, our talented engineers can get your business back to optimal efficiency. Give us a call.

Until next month,

Robbie Pence, Editor


We write articles like these because we care about the state of corporate IT. 

But writing isn't the only thing we do - our expertise comes from being in the industry since 1986.

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