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hipaa

       WHY WON'T THINGS PRINT CORRECTLY? Here's the Fix       
   
     “ Text was illegible. Links to policy changes became useless. ” 
   
  
 
           In early 2015, Google made the decision to phase out an older piece of technology that a lot of people still used in their Chrome browser.       Shortly after that announcement, Mozilla stated they would soon do the same for their ever-popular Firefox browser. Microsoft went even further - to never offer this technology in the latest incarnation of their browsing efforts - Microsoft Edge.         So what is this technology, and why did all these industry heavy-hitters decide to remove it? More importantly, what does this have to do with   printing?     
  
  
 
 
 
 
 
  
  
  
  
  
   
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          This one is a lot more easy to understand than you might think. They decided to remove the old technology (  called the NPAPI framework  ) that allows certain ‘enhancements’ to run on your web browsing experience because it slowed your browsing down - and made it significantly less secure.         Now onto printing. One of the manufacturers making use of this NPAPI technology to enhance your browsing was Adobe. That’s right - another industry behemoth. What Adobe used to do was include a built-in Adobe Reader for your web browser (Chrome, Firefox, Internet Explorer) so that if you clicked on an Adobe file (like the ubiquitous PDF) on a website, it would open the file immediately, right within your browser window.     Convenient, right? Well, yes and no.       As it turns out, convenience and security often don’t go hand-in-hand, and it was a somewhat poor idea to implement it the way they did  -   with NPAPI  .      

  

    
       
      
         
          
             
                  
             
          

          

         
      
       
    

  


       Mozilla, Google, and Microsoft quickly realized many people would be left unable to easily open these Adobe files - so they individually cobbled-together their own ‘Adobe Reader plugin knockoffs’ to include with their respective browsers.            While these work admirably well most of the time, they seem to lack the consistency that the Adobe version did -   Especially   when it came to printing.    If printing PDF’s is important to you (as many nurses, doctors, and schedulers have found it to be) this can be a HUGE problem. After recent updates to Firefox and Chrome, two of our clients in the medical industry had enormous issues printing PDF’s. Sizing was wrong. Important data - cut off at the bottom of the page. Text was illegible.          Links to policy changes became useless.                 
   
     “ That not so simple part would be applying that fix for every user, of every browser, on every computer in your company. ” 
   
  
 
      The Fix     We swooped in and found a fix to get them back up and running, STAT. Effectively, the fix is to change a few settings in your preferred browser to choose an updated version of Adobe automatically before printing. And it works great! That’s the simple part.     If this is an issue with your computer, here’s a link to a how-to for Chrome and Firefox:      http://goo.gl/Rnfayb    (case sensitive)     That not so simple part would be applying that fix for every user, of every browser, on   every computer in your company.   But in our scenario, we found a way to push out the necessary changes to all of them,  at the same time.       If you’re running into this on multiple machines, our talented engineers can get your business back to optimal efficiency. Give us a call.     Until next month,    Robbie Pence, Editor                We write articles like these because we care about the state of corporate IT.     But writing isn't the only thing we do - our expertise comes from being in the industry since 1986.    We are an MSP, and we offer a wealth of services - from managing your corporate IT, to preparing your network to pass PCI-DSS or HIPAA compliance. If that sounds like something you need,  click here to learn more , or reach out to us right now  by clicking here . 

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Printers cutting off important bits of your PDF? We can fix that.

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 'ransomware' - We’re making the buzzword manageable for CISOs 
     
   
     “   Now, for companies in the medical sector—the stakes have been raised.  ” 
   
  
 
     We’re not in the business of sugarcoating things.      Even if we were though—there’s no sugar-coating this one:  Ransomware threats like CryptoLocker, Cryptowall, and Locky are the real deal—and they’re not pretty. Anything that can knock out your network and access to information in seconds should be treated seriously—though oddly enough, few businesses seem to realize the very real threat that these viruses are —to the cheapest consumer or the largest Fortune 500 Company.        Viruses aren’t picky. They’re automated extortion machines.      Now, for companies in the medical sector—the stakes have been raised.  The HHS has mandated, as of this July 2016, that Ransomware attacks are a reportable breach.      

  

    
       
      
         
          
             
                  
             
          

          

         
      
       
    

  


       What that means is: If your company is under HIPAA, and is struck with a Ransomware strain—you may be responsible to report this to the HHS (to face potential fines) and to all customers in your database.* This doesn’t even include what could be a Herculean effort just to get the lines rolling again. And how are you planning to notify your patients—if you can’t even access your personal contacts in Outlook?     More than one of these instances in a year, and your company could throw in the towel. Even if it doesn’t -your CISO might.    Not all is gloom and doom though—this is a battle with two sides. The other side is your IT team.     Being a Managed Service Provider ourselves (credentialed IT team that handles multiple companies’ infrastructure) we have been brought on the scene in the aftermath of these incidents. One unnamed company that is now our client was hit twice with Ransomware, before they hired us full-time to monitor their network  proactively .  That was last year, and they have not been struck successfully since.        
   
     “ ...this is a battle with two sides. The other side is your IT team. ” 
   
  
 
     The key word there is  ‘proactive’.      Long gone are the days when an executive of a company in a billion dollar industry can hire his nephew to come repair a few PC’s with sticky keyboards and a  couple of trojans. That’s now a strategy set for failure. Defense and employee training are now the must-have weapons in the IT team’s arsenal.  The layers of security mentioned  here  are needed to weather this storm. Is your current IT team doing what is needed to protect your company? Or have you already been hit?  - Robbie Pence   Technician, Trainer, Editor.      *http://www.hhs.gov/sites/default/files/RansomwareFactSheet.pdf            We write articles like these because we care about the state of corporate IT.     But writing isn't the only thing we do - our expertise comes from being in the industry since 1986.    We are an MSP, and we offer a wealth of services - from managing your corporate IT, to preparing your network to pass PCI-DSS or HIPAA compliance. If that sounds like something you need,  click here to learn more , or reach out to us right now  by clicking here . 

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Now, for companies in the medical sector—the stakes have been raised. 
 

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