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Customer Testimonials

An Ideal Cyber Security Scenario

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Rochester, NY -- Since 2004,Ideal Manufacturing has delivered design support to building design and construction engineers. The company produces deep foundation products by highly skilled welders in a 60,000 square foot,ISO–9001 certified factory.  Ideal’s business has grown tremendously in part due an enduring commitment to excellence in every aspect of their operations --- including their computer infrastructure.

When the company recently avoided what could have been a devastating amount of downtime to their manufacturing operations due to a zero-day exploit, they were quick to attribute it to heeding advice provided by SkyPort IT, their managed security services provider.  

A zero day exploit is a cyber attack that occurs on the same day a weakness is discovered in software usually before a software fix or patch has been released from the application developer.  Because Ideal’s IT network is secured with products that are layered on different levels of what is called a “vector’ or point of potential intrusion, SkyPort IT was able to detect the intrusion and circumvent any potential ransomware demand.

“Our IT system withstood a zero-day attack with less than half hour of down time and no data loss,” said Dave Frink, manager, Ideal Manufacturing. Dave says the investment that Ideal has made in technology and services saves them money every day.  “I can’t even imagine how much money we saved on the day of the attack,” added Dave. “I have heard of companies that have actually been put out of business by ransomware. But for us it was hardly a blip on our radar.”

“We help companies safeguard their data by providing cyber security solutions. We also manage all levels and layers of their IT infrastructure,” said Dan Marcellus, president and chief executive officer, SkyPort IT.

To protect Ideal’s network, SkyPort IT has worked with them for three years to build up their IT infrastructure at two of their NY locations. Over the past several years, Ideal invested money into their IT infrastructure and incorporated many of the suggestions that SkyPort IT made regarding new technology, products and services that would help to detect and prevent hackers and ransomware attacks.

One of the  layers of protection that helped when hackers tried to enter the Ideal network was the backup system.  “The depth of the back up system was strong enough that it allowed us to recover any files that were affected by the intrusion,” said Dan. “One of the main levels of protection that we put in place is to ensure that proper permissions are set on the server so that the files that could be accessed by ransomware were minimized.”

“Dan provided realistic, step-by-step suggestions built around careful listening to our present needs, our projected needs and our resources. Dan took extra steps so as not to over-sell equipment or services,” said Dave.

SkyPort IT provides monthly reports to the manufacturer as part of regular strategy meeting and Dan provides advice about cyber security tactics to help prevent attacks and reduce risks if there is an attack.   “I took Dan up on his offer for regular strategic planning meetings and then followed his advice, “ said Dave.

The monthly report is included as part of SkyPort IT’s managed data security services and gives executive management an overall summary of the health of their entire computer network.  Included in the report is a one page overview of that month’s activities including anti-virus compliance, computer patches, and a report description for each layer of SkyPort It’s protective service.    

Dan adds that in every IT protection scenario, the most important factor is preventing human error, which often is caused by lack of cybersecurity awareness and training. SkyPort IT provides employee awareness training, testing, policies and procedures in addition to managing security services.

“We can put all these layers of protection in but a trained end user is still our last defense,” he noted.



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"Our IT system withstood a zero-day ransomware attack with less than ½ hour down time and no data loss."

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Mead square pharmacy

I would highly recommend Skyport IT.  They have provided IT assistance and guidance to my family's companies for as long as I can remember.  Being a small business owner, handling the IT side of things can be very intimidating.  

With the pharmacy industry being so dynamic, I have needs that pop up and need to be solved that day.  SkyPort IT is great at scheduling their team around my needs and getting all my problems solved in a timely manner.

Whether we are talking about network security, day to day operations of our computers, or adding new technology to the business, Dan and his team are there for us every step of the way.  

KEVIN CASEY - Mead Square Pharmacy

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